Human Resources Technician
“Human resources isn’t something we do, it’s the thing that runs our company.”
Human resources are the people who make up the workforce of an
organization, business sector, or economy. A human-resource department (HR
department) of an organization performs human resource management, overseeing
various aspects of employment, such as compliance with labor law and employment
standards, administration of employee benefits, organizing of employees files
with the required documents for future reference, some aspect of recruitment.
Human resource managers plan, direct, and coordinate the administrative functions
of an organization.
seven major functions of Human Resources are: strategic management, workforce
planning and employment (recruitment and selection), human resource development
(training and development), total rewards (compensation and benefits), policy formulation,
employee and labor relations (employment law), and risk management.
resources facts and statistics:
- The average pay raise is 4.5%, and 88% of businesses plan
to give employees raises in this year.
- 57% of organizations view employee retention as a
problem, and 22% of new hires leave their jobs within 45 days of being hired.
- Fully 46% of new hires fail and are let go from their
jobs within 18 months of being hired.
The certificate provides updating and/or broadening the
knowledge of employees in the field of human resources and for individuals
desiring to enter the field. This course will provide a general survey of the
theories and contemporary practices in the process of public and private
administration. In addition to traditional topics in the field of personnel
management, such as recruitment and placement, training and development,
compensation and performance appraisals, the course will also focus on
techniques for motivation, productivity and creativity associated with
individual and organizational effectiveness.
module is designed for HR technicians who want to assume
a project leadership role. It is also
helpful for all aspiring HR manager who want to advance their career.
By the end of the seminar attendants
will be able to:
needs of the staff.
- Determine to
use temporary staff or hire employees to fill these needs.
- Recruit and
train the best employees.
employee relations, unions and collective bargaining.
employee records and personal policies.
- Ensure high
employee payroll, benefits and compensation.
- Ensure equal
- Deal with
- Deal with
- Ensure that
human resources practices conform to various regulations.
- Push the
learning knowledge of employees
information in the organization so as to benefit its growth
Introduction and Seminar Objectives
- Finding out what
you want to achieve with this seminar
Types of Human Resources Technician:
- Public Relations
- Human Resources
- Program and
- Risk Management
- Pygmalion Effect
Expectations (comfort with ambiguity, excellent skills, thorough knowledge of
HR laws and policies, view issues objectively, and consistency.
Visioning yourself as a Human
- What type of HR
Manager are you?
- Types of
Management: choosing how to use
professional management power
personal leadership style; how to develop style flexibility
Leadership and Emergent Leadership
- Identifying Your
Values and Principles
- Setting SMART
Human Resources Technician:
- The project
environment and the impact of leadership skills
characteristics of high performance human resources teams and their leaders
Leadership skills for Human Resources
- The 3 dimensions
of project leadership: inwards, outwards, and upwards
- The vital role of
communication skills and how to develop them
- Developing a
“project vision”: strategic thinking skills
others; emotional intelligence skills
- Being a visible
leader; behavioral and influencing skills
effective relationships; the importance of trust and respect
Leading the Human Resources
- The role of
project leadership in developing team performance
individuals strengths; recognizing team role preferences
- Managing conflict
and promotion positive team dynamics
standards, maintaining discipline and rewarding performance
- Harnessing team
potential: building motivation within the team
- Promoting team
learning; the team leader as coach/mentor
Negotiation skills for Human Resources
of effective negotiators
- Classic problem
behaviors and mind-sets to avoid
- Getting to
win-win: building partnership and trust
HR Technician through the organization
- Gaining the
support of others; developing effective influencing skills
empowerment from key stakeholders
- Knowing when and
how to take the initiative and lead
- Building and
maintaining rapport with key partners
- Becoming an
effective team player in leadership teams
- Becoming a human
resources leader; leading colleagues and co-workers
Leading more Senior Stakeholders
- The challenges and
skills of leading and managing upwards
with more senior stakeholders; building credibility
upwards: knowing when and how
- The role of
networking skills; building and maintaining rapport
disagreements; the art of diplomacy
personality and style conflicts with more senior people
Case Study: Human Resources Management
- Review of the
role of HR management in a contemporary project
- Feedback and
plenary discussion: effective HR management
Team Exercise 1: Leadership skills of
the HR manager
- Teams compete in
performing a project simulation
- Project review
- Discussion of the
outcome: role and skills of the HR project leader
Team Exercise 2: HR Project Management
- Teams engage in a
- Exercise review
- Discussion of the
outcome: negotiation skills of the HR project manager
Deliver of Content
The above content can be delivered in
various ways, depending of the depth and scope the customer wants. The training
could be done at flexible hours or during the week-end. It can be modified
according to the needs of the customer and we can emphasize on specific content
or focus on more aspects. This is an initial proposal that can be tailored to
your specific needs. The key concepts to be discussed and the detail in which
we will deliver the seminar is up to you to decide.
The instructor will use a variety to
help attendants get a better understanding of the elements under discussion.
The resources include case studies, videos, presentations and workshop material
such as game cards, tests, and exercises.
Mission Statement: American Heritage
College shall strive to provide the best training to individuals looking for an
alternative to the traditional educational system; acquire the necessary skills
to obtain employment in their chosen field or achieve their educational goals
and realize their hopes and aspirations for a rewarding future