Human Resources Technician

“Human resources isn’t something we do, it’s the thing that runs our company.” Steve Wynn.

Human resources are the people who make up the workforce of an organization, business sector, or economy. A human-resource department (HR department) of an organization performs human resource management, overseeing various aspects of employment, such as compliance with labor law and employment standards, administration of employee benefits, organizing of employees files with the required documents for future reference, some aspect of recruitment. Human resource managers plan, direct, and coordinate the administrative functions of an organization.

The seven major functions of Human Resources are: strategic management, workforce planning and employment (recruitment and selection), human resource development (training and development), total rewards (compensation and benefits), policy formulation, employee and labor relations (employment law), and risk management.

Human resources facts and statistics:

  1. The average pay raise is 4.5%, and 88% of businesses plan to give employees raises in this year.
  2. 57% of organizations view employee retention as a problem, and 22% of new hires leave their jobs within 45 days of being hired.
  3. Fully 46% of new hires fail and are let go from their jobs within 18 months of being hired.

The certificate provides updating and/or broadening the knowledge of employees in the field of human resources and for individuals desiring to enter the field. This course will provide a general survey of the theories and contemporary practices in the process of public and private administration. In addition to traditional topics in the field of personnel management, such as recruitment and placement, training and development, compensation and performance appraisals, the course will also focus on techniques for motivation, productivity and creativity associated with individual and organizational effectiveness.

Ideal for                                                                                                         

This module is designed for HR technicians who want to assume a project leadership role. It is also helpful for all aspiring HR manager who want to advance their career.


By the end of the seminar attendants will be able to:

  • Determine needs of the staff.
  • Determine to use temporary staff or hire employees to fill these needs.
  • Recruit and train the best employees.
  • Supervise the work.
  • Manage employee relations, unions and collective bargaining.
  • Prepare employee records and personal policies.
  • Ensure high performance.
  • Manage employee payroll, benefits and compensation.
  • Ensure equal opportunities.
  • Deal with discrimination.
  • Deal with performance issues.
  • Ensure that human resources practices conform to various regulations.
  • Push the employees’ motivation.
  • Mediate disputes internally.
  • Upgrade learning knowledge of employees
  • Disseminate information in the organization so as to benefit its growth

Session 1

Introduction and Seminar Objectives

  • Finding out what you want to achieve with this seminar

Types of Human Resources Technician:

  • Public Relations
  • Operations Management
  • Procurement Management
  • Human Resources Management
  • Information Technology Management
  • Program and Project Management
  • Risk Management

Session 2

Influencing Others

  • Pygmalion Effect
  • Communicating Expectations (comfort with ambiguity, excellent skills, thorough knowledge of HR laws and policies, view issues objectively, and consistency.

Session 3

Visioning yourself as a Human Resources Technician:

  • What type of HR Manager are you?
  • Types of Management: choosing how to use  professional management power
  • Evaluating personal leadership style; how to develop style flexibility
  • Servant Leadership and Emergent Leadership

Session 4

Setting Goals

  • Identifying Your Values and Principles
  • Setting SMART Goals
  • Understanding Milestones
  • Overcoming Obstacles

Session 5

Human Resources Technician:

  • The project environment and the impact of leadership skills
  • The characteristics of high performance human resources teams and their leaders

Session 6

Leadership skills for Human Resources Technician:

  • The 3 dimensions of project leadership: inwards, outwards, and upwards
  • The vital role of communication skills and how to develop them
  • Developing a “project vision”: strategic thinking skills
  • Understanding others; emotional intelligence skills
  • Being a visible leader; behavioral and influencing skills
  • Building effective relationships; the importance of trust and respect

Session 7

Leading the Human Resources Technician:

  • The role of project leadership in developing team performance
  • Understanding individuals strengths; recognizing team role preferences
  • Managing conflict and promotion positive team dynamics
  • Setting standards, maintaining discipline and rewarding performance
  • Harnessing team potential: building motivation within the team
  • Promoting team learning; the team leader as coach/mentor

Session 8

Negotiation skills for Human Resources Technician:

  • Characteristics of effective negotiators
  • Classic problem behaviors  and mind-sets to avoid
  • Getting to win-win: building partnership and trust

Session 9

HR Technician through the organization

  • Gaining the support of others; developing effective influencing skills
  • Getting empowerment from key stakeholders
  • Knowing when and how to take the initiative and lead
  • Building and maintaining rapport with key partners
  • Becoming an effective team player in leadership teams
  • Becoming a human resources leader; leading colleagues and co-workers

Session 10

Leading more Senior Stakeholders

  • The challenges and skills of leading and managing upwards
  • Communicating with more senior stakeholders; building credibility
  • Negotiating upwards: knowing when and how
  • The role of networking skills; building and maintaining rapport
  • Handling disagreements; the art of diplomacy
  • Handling personality and style conflicts with more senior people

Case Study: Human Resources Management in action

  • Review of the role of HR management in a contemporary project
  • Feedback and plenary discussion: effective HR management

Team Exercise 1: Leadership skills of the HR manager

  • Teams compete in performing a project simulation
  • Project review and feedback
  • Discussion of the outcome: role and skills of the HR project leader

Team Exercise 2: HR Project Management and negotiation

  • Teams engage in a negotiation exercise
  • Exercise review and feedback
  • Discussion of the outcome: negotiation skills of the HR project manager

Deliver of Content

The above content can be delivered in various ways, depending of the depth and scope the customer wants. The training could be done at flexible hours or during the week-end. It can be modified according to the needs of the customer and we can emphasize on specific content or focus on more aspects. This is an initial proposal that can be tailored to your specific needs. The key concepts to be discussed and the detail in which we will deliver the seminar is up to you to decide.

Training material

The instructor will use a variety to help attendants get a better understanding of the elements under discussion. The resources include case studies, videos, presentations and workshop material such as game cards, tests, and exercises.

Mission Statement: American Heritage College shall strive to provide the best training to individuals looking for an alternative to the traditional educational system; acquire the necessary skills to obtain employment in their chosen field or achieve their educational goals and realize their hopes and aspirations for a rewarding future

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