People will forget what you said, forget what you did, but people will never forget how you made them feel.”
Working in tourism and hospitality management could land you a job almost anywhere in the world.
The hospitality industry is a broad category of fields within the service industry that includes lodging, food, and drink service, event planning, theme parks, transportation, cruise line, traveling, and additional fields within the tourism industry. Furthermore, it’s an industry that depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant, hotel, or an amusement park consists of multiple groups such as facility maintenance and direct operations (servers, housekeepers, porters, kitchen workers, bartenders, management, marketing, and human resources, etc.) Tourism and hospitality includes attractions management, convention planning, customer service, sales and travel.
In 2018, the U.S. travel and tourism industry generated over $1.6 trillion in economic output, supporting 7.8 million U.S. jobs. The report also found that the travel and tourism industry generated 10.4% of all global economic activity last year.Hospitality and Tourism Business Management prepares students for management positions in one of the largest and fastest-growing economic sectors worldwide.
Hospitality & Tourism Business Management prepares students for management positions in one of the largest and fastest-growing economic sectors worldwide. Combining study with industry-specific business classes, students gain in-depth knowledge in the areas of hospitality finance, sales and marketing, revenue management, special event planning. Discover thebuilding blocks of organizational excellence. By exploring the best business practices, you will discover how a service excellence culture results in engaged employees and customers. You will be guided through Platinum Standards. You will also learn onboarding and empowerment, process that lead to legendary service, sustainable success, and customer loyalty.
The certificate in business management with emphasis in “Hospitality & Tourism” at American Heritage College gives you the skills and training necessary to take your career to the next level and be ready to lunch or improve your business.
This module is designed for hospitality and tourism management professionals who want to learn the building blocks of organizational excellence and who want to advance their careers.
Introduction and Seminar Objectives
Types of Management:
Visioning yourself as a Manager:
Business Management in Hospitality and Tourism:
Leadership skills for Business Managers in Hospitality and Tourism:
Leading the Business Management Team in:Hospitality and Tourism
Negotiation skills for Business Managers in:Hospitality and Tourism
Hospitality and TourismManagement through the organization
Leading more Senior Stakeholders
Case Study: Business Management Sales in action
Team Exercise 1: Leadership skills of the business manager in Hospitality and Tourism
Team Exercise 2: Project Management and negotiation
Deliver of Content
The above content can be delivered in various ways, depending of the depth and scope the customer wants. The training could be done at flexible hours or during the week-end. It can be modified according to the needs of the customer and we can emphasize on specific content or focus on more aspects. This is an initial proposal that can be tailored to your specific needs. The key concepts to be discussed and the detail in which we will deliver the seminar is up to you to decide.
The instructor will use a variety to help attendants get a better understanding of the elements under discussion. The resources include case studies, videos, presentations and workshop material such as game cards, tests, and exercises.