Medical Office Management
Students enrolled in this course will gain knowledge of Medical Terminology and understand the language of medicine as it relates to the primary body systems. Principles and procedures used in Records Management including paper and EMR (Electronic Medical Record) and EHR (Electronic Health Record) will be discussed in addition to hands-on applications. Legal and Ethical issues in healthcare will be covered including HIPAA Compliance and Privacy Rules, Fraud and Abuse. Concepts relating to effective communications will be included as well as how to screen and transfer incoming calls and handling complaint calls. With the increasing use of technology in healthcare, the functions of Practice Management Programs, EMR/EHR, eScribing, etc. will be covered. Students will learn to navigate various software programs while gaining experience with practice modules. Instruction includes insurance coverage types (government programs including Medicare, Medicaid, HMO, PPO, Workers’ Compensation and private payers), insurance vocabulary, claim processing and the revenue cycle. Physician documentation guidelines and medical record content will be discussed and the correlation to procedure (CPT/HCPCS) and diagnostic (ICD-10-CM) code selection required for reimbursement.

Certificate Of Completion

American Heritage College awards The Certificate in Medical Office Management to students who successfully complete the program.

Program Prerequisites

Applicants for this program should have a High School Diploma or if they believe their education, life and work experience is equivalent to a High School diploma.( Contingent upon approval by an admission representative)
International students should demonstrate English proficiency by passing a college entrance exam.

Course Description


After successfully completing this course the student will be able to perform the following:

  • Demonstrate effective business communication skills.
  • Prepare and use financial information.
  • Manage business information using appropriate software.
  • Perform records management activities.
  • Perform accounting activities.
  • Demonstrate employability and workplace skills.
  • Perform information processing activities.
  • Develop leadership skills.
  • Develop strategic organizational skills.
  • Perform office management activities.
  • Demonstrate proficiency in coding and billing
  • Demonstrate proficiency in medical terminology.

MED1 Medical Terminology:

Students learn the structure of medical terminology, word parts, primary body system and structures, clinical and diagnostic procedures, pathological conditions, surgical procedures, and medical abbreviations.

MED2 Records Management,

EMR/EHR , Office Procedures Students learn HIPAA Compliance/Privacy Rule, protected health information(PHI), notice of privacy practices (NPP), Ethics and Legality, effective communications, correspondence, records management and medical documentation and guidelines.

MED3 Medical Insurance Billing and Coding

Students learn the types of medical insurance billing, insurance terminologies, types of health insurance plans, payments/reimbursement methods, practice management programs, medical coding, ICD, CPT, HCPCS.

MED4 Healthcare Software Applications

Students learn to identify and compare different software programs commonly used for EMR/E HR. HIPAA, PHI, technical safeguards, insurance claims processing, CMS1500, generating reports and revenue cycle, analysis reports/statement, collection process and related correspondence.


Johan Carlo Baltic says: .."highly recommend American Heritage College's custom program to fine tune your chances of employment.